Presenters: Gail M. Braverman, Consultant and Dan Pappas, Executive Director, Michigan Institute for Educational Management and Associate Executive Director, Michigan Association for School Administrators
Learn practical techniques for effective job-related communications, including: grammar and business writing techniques you will apply to your own communication samples. (e-mail, memo, and letter applications; e-mail etiquette; how to get your point across clearly and concisely; editing and proofreading tips.) In the area of verbal communication, techniques to assist you as the front-line interface with customers; learn how to deal with the unhappy customer; learn how to develop desk references that guide you through particular situations; and the importance of body language in face-to-face communication.

Location: Oakland Schools, room 250