Presenter: Shelley Yorke Rose, Director, Communication Services, Oakland Schools
How to understand customers’ expectations; How to deal with many different customers from challenging parents to complaining students; How to improve communication with customers with effective questioning, listening, and responding skills; How to resolve customer problems and complaints; How to present yourself and your organization in a professional manner; The importance of customer service in a schools-of-choice environment; and the effective use of voicemail.

Location: Oakland Schools, room 160